1. Pre-paid packages and unlimited packages
30 day cancellation Policy
Should you decide to cancel your pre-paid packages or unlimited packages you can do so within 30 days from the date of purchase. Urban Wax will charge you in full for the visits you
already used, and you will be issued a refund for any remaining balance due.

2. Products
You may receive a full refund for the original store of purchase for any product returned with the original receipt within 30 days of purchase. To be eligible for return each product must be in new and unused condition with unbroken seal and unopened packaging.

3. Touchup Policy
We offer a complimentary touch up service within 7 days of your original appointment date.

4. New Clients
We ask that you please arrive 5 minutes prior to your appointment so that you can fill out the necessary paperwork. An Arizona ID is required to take advantage of our first time client specials.

5. Cancelling/Rescheduling Policy:
We confirm appointments so we can plan each day. Your appointment time is reserved specifically for you. A valid credit card is required to hold your appointment. 24 hours before your appointment we will send you an email and/or text to confirm your appointment details. Our automated confirmation text messages can receive messages so if you need to reschedule let us know – we understand that sometimes things may pop up unexpectedly – some notice is better than no notice, so we kindly ask that you make every effort to let us know if you will be unable to make your appointment. As a courtesy to our clients and estheticians, we require two hours notice if you must change or cancel your appointment. Our two way text system makes this so easy. Our no show policy is firm so please read.

This policy allows us the time to inform our standby clients of any availability, as well as keeping our schedule filled; thus better serving everyone.

6.No Show Policy : Things happen, we totally get it but if you no-show for a scheduled appointment you will be charged 50 percent of your services or if you have a package with us it will be redeemed. Please give us a courtesy call up to two hours prior to your scheduled appointment time and we will gladly get you rescheduled!

7. Late Arrivals : We understand you missed your appointment. We get it and it happens. In this case we will always do our best to accommodate whenever possible. We do have a 7 minute late policy to ensure the next client is able to get in at their original appointment time. As we do appreciate a call to let us know you are running late or have missed your appointment this does not guarantee we are able to still get you in when you arrive.

Thank you in advance for your cooperation in this matter and consideration for our staff and other customers!