Store Policies

1. Pre-paid packages and unlimited packages
30 day cancellation Policy
Should you decide to cancel your pre-paid packages or unlimited packages you can do so within 30 days from the date of purchase. Urban Wax will charge you in full for the visits you
already used, and you will be issued a refund for any remaining balance due.

2. Products
You may receive a full refund for the original store of purchase for any product returned with the original receipt within 30 days of purchase. To be eligible for return each product must be in new and unused condition with unbroken seal and unopened packaging.

3. 7 Minute Late Policy
We do have a 7 minute late policy to ensure that you receive the best service possible. We will try our best to accommodate you if you arrive past these 7 minutes. If we are unable to accommodate you then we will need to reschedule your appointment.

4. Touchup Policy
We offer a complimentary touch up service within 7 days of your original appointment date.

5. New Clients
We ask that you please arrive 5 minutes prior to your appointment so that you can fill out the necessary paperwork. An Arizona ID is required to take advantage of our first time client specials.