FREQUENTLY ASKED QUESTIONS
Do I need an appointment?
We do accept walk-ins however we recommend scheduling in advance so we can reserve that time for you. We typically book our appointments every 15 minutes, so please be early or on-time to avoid losing your spot. If you are running behind or are not able to keep your appointment, we appreciate a call at least 24 hours in advanced.
What if I don’t want to be completely bare down there?
Urban Wax offers three bikini services – you choose what works for you!
- Classic Bikini Line – Removes hair outside your panty line
- Itsy Bitsy Bikini – Removes as much or as little hair as you like, not including the tush strip
- Brazilian – Removes as much or as little hair as you like, including the tush strip
How old do you have to be to wax?
You must be at least 18 years of age, or have parental approval/signature to wax with us.
Are there any deals for first timers?
Yes! If you are a local resident* you receive a free brow, lip or underarm wax or you can choose to upgrade and receive ½ off a bikini service of your choice. Men, you can also take advantage as a first timer and receive a free brow, ear or nose wax.
*Must live within 15 miles of the Urban Wax location you are visiting. Valid for first time customers only.
Cannot be combined with any other offer. No purchase necessary.
Does it hurt?
It hurts more the first time than any other time because you are pulling out 100% of the hair, you’re probably a little tense and you don’t know what to expect. As you wax on a regular basis, your hair gets thinner and more sparse so the pain is a lot less. We promise. Plus, our estheticians work quickly and are trained in techniques that minimize the discomfort associated with waxing.
What can I expect afterwards?
The skin may be tender in the waxed area for the first day or two, it may even break out into little bumps, especially if it was your first time or if your roots are deep. The upper lip, back, chest and bikini are the most common areas to be affected. This is a normal reaction and will clear up on it’s own. You may also use over the counter hydrocortisone cream to the affected area for quicker recovery.
Can I tan before or after waxing?
You should not wax if you have had prolonged sun exposure in the previous 24 hours, if you are sunburned, or if you have any sort of allergic reaction on your skin. This is because the top layer of skin may be more likely to lift which could result in increased sensitivity, bleeding or even scarring. You should use sunscreen and should not tan within 48 hours of waxing, because freshly waxed skin is more likely to burn. YOU CAN however spray tan after waxing. Which is available for your convenience at our Arcadia location.
Can I wax during that time of the month?
At Urban Wax, if you don’t mind, we don’t mind. Although you may experience more sensitivity during your menstrual cycle, you are still welcome to wax with us. We are big on hygiene so please arrive for your appointment clean and fresh.
What kind of wax do you use?
At Urban Wax, we use the most elite wax available, pre- and post- wax products and adopt the highest hygiene practices. We use both hard and soft waxes for our variety of clients. If you have a preference of wax please let your waxer know and we will accommodate for you.
Hard Wax: Berodin Blue
Berodin Blue Hard wax allows for fast, efficient waxing with gentle results. This stripless wax is formulated with revolutionary polymers for flexibility. This allows the wax to apply the wax in multiple sections without the fear of breaking. The wax adheres firmly to fine and coarse hair without sticking to skin and is heated at a low temperature to minimize irritation. So gentle yet effective, this is our go to wax for most services.
Soft Wax: Caron White
Caron Laboratories have been Australia’s leading waxing manufacturers for the last 28 years. All waxes contain titanium dioxide, which reduces redness and discomfort.
What can I do about ingrown hairs?
We carry a full line of aftercare products specifically designed to treat ingrown hairs and give you the best waxing results. Your waxer will recommend which products to use and when they should be applied for maximum benefits. Aside from products the most important thing you can do is keep your skin clean, exfoliate regularly and do not dig, poke and mess with your ingrown hairs. Leave it to your waxer to purge them at your next visit.
Oh… one more thing
If you are scheduled for an Itsy Bitsy or Brazilian, you will need to disrobe — yes, bare from the waist down. There’s just no way of getting around it. Don’t be shy, we’re all girls!